Cloud technologies characteristically exploit their capabilities to respond to an increased demand for computing resources instantly. What is SaaS?Ĭloud computing includes a range of tools and services that users access over the internet. Hence, the need for businesses and organizations to get SaaS backup and disaster recovery to protect their data in the cloud. They only guarantee the uptime of the app and its supporting infrastructure – that’s it. A SaaS provider’s responsibility extends up to their software and not the information or data on it. So if a customer loses their data in the cloud due to accidental or malicious deletion, it’s not up to Microsoft 365, Salesforce or Slack to restore it. It’s a fine print that most people fail to read. But despite what you may think or hope, it’s not automatic that cloud service providers are backing up your data because it’s simply not their responsibility. Only a few businesses do SaaS backup because of a prevailing confusion about who is responsible for the security of that data. Therefore, the fact that you have given up control to a SaaS service does not absolve you from its protection – from a stewardship and compliance perspective. The data and information is always your responsibility. ![]() Others think that third-party SaaS vendors provide backup and recovery with the service, which they don’t. The reason is that because it’s a SaaS platform, many businesses get a false sense of security that the software provider protects their data in the cloud. ![]() It’s common to find that many businesses that use a SaaS service such as Microsoft Office 365 or Salesforce do not have SaaS backup and disaster recovery in place for that data. If you think a SaaS provider or application alleviates your need for backup, you are mistaken.
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